TRUX stands behind our products and we pride ourselves on our unparalleled after sales support. Follow the links below to access our support pages, which will explain the support features available to your users.
Existing TRUX customers can submit support requests from the TRUX web site. Your requests will be sent directly to the TRUX Technical Support department. Submit a Support Request.
TRUX Technical Support can connect to your desktop to help your troubleshoot and resolve technical issues. It's just like having your TRUX support representative sitting beside you at your desk! Learn more about the TRUX Support Portal.
Download TRUX logos and desktop wallpapers to use on your own machine. Download some "TRUX-abilia" for your computer.
You can subscribe to receive our TRUX newsletter by filling out this simple form. The TRUX newsletter delivers important update information, news, tips and tricks right to your inbox. Sign-up for the TRUX Newsletter
Promises are easy. Consistently delivering on those promises is the hallmark of a true customer service focused company. TRUX has built its reputation in the waste industry by constantly achieving two key commitments to our customers: provide the waste industry's most efficient and up-to-date back office system and support our customers with consistent, knowledgeable, and helpful service. The TRUX Technical Support team excels in dealing with both day-to-day operational issues and providing long-term industry solutions. Our dedicated, waste software oriented staff recognizes that the waste management industry is constantly evolving and they work tirelessly with our customer base as partners in that evolutionary process.
We encourage our clients to access the TRUX Technical Support team through one of the following two methods:
If you are an existing TRUX customer with a question, comment or issue regarding one of our software applications, please call us at one of the numbers below to talk to our technical support department.
Having the following information at hand when you call TRUX Technical Support can help facilitate the process:
Technical Support Phone: 1-877-216-8789
Technical Support Fax: (519) 621-3025
If you are an existing TRUX customer with a question, comment or issue regarding one of our software applications, please use the form below to submit a report to our technical support department.
The Support Request Form is only for existing TRUX customers to enter Support Requests. If you have a general inquiry, or are not a TRUX customer, you should use the Contact TRUX Form.